If you have not instructed Baldwin Cartwright before, we hope this information on the firm’s policies and procedures will be of assistance to you. Our Principal will be pleased to talk with you and introduce you to the Lawyer who can best help you.
Our normal office hours are 8.30am to 5.00pm Monday to Friday. Meetings are generally held in our offices. We are however happy to arrange to meet with you outside of these hours or at a more convenient location should the need arise. You can access any of our Legal team on the one convenient number or leave a message for them on our answering machine should your call be outside of the normal hours.
Responsible Principal
To ensure that you enjoy the highest levels of service, the Principal of the Firm ensures supervision of all files through on going review and consultation with the relevant Lawyer handling your matter.
Confidentiality
We will not discuss your affairs with any other person or organization outside the firm without your express permission.
Quality of Service
Baldwin Cartwright Lawyers is one of the largest and most progressive locally owned law practices in the Gympie and surrounding regions. We strive to maintain the highest standards of practice and staff through recruitment, training and supervision.
Our Lawyers knowledge and expertise are supplemented by up to date technology, which allows them to access the information they need to deal with your matter quickly and efficiently.
Quality to us means total satisfaction – not only with our services but also with our fees and bills. If you are unhappy with a bill or have a query, please tell us. Simply contact the Lawyer responsible for your matter or Selena Cartwright.
How are Fees Calculated
Our bills are usually prepared by taking into account time spent on your file by our professional staff.
Professional staff have different hourly rates reflecting their experience and expertise. Details of these rates are available on request. An amount may be included in our fees to reflect the difficulty or complexity of a matter. This amount will be included in any quote or estimate we give you.
Further the majority of our files are costed independently by an external Cost Assessor. This is a charge that is borne by the firm in order to ensure transparency and independence in all costings. Our cost assessor is then available to discuss any concerns in relation to the assessment.
Costs Agreements
All clients have the right to negotiate a costs agreement at the commencement of a matter. In many cases we write to our clients on receiving instructions making disclosure of our costs and setting out the terms of a proposed costs agreement for your approval and signature. Costs agreements must be evidenced in writing and you may wish to seek independent advice on a costs agreement we propose to you.
Keeping You Informed
