Our Mission, Vision and Values

Our Mission Statement:

We at Baldwin Cartwright aim to provide the highest quality legal services through the delivery of expert, effective, timely and affordable legal solutions and advice.

Our Vision:

To maintain the highest of integrity and to focus on building strong client relationships by delivering exceptional client service through a culture of understanding and responsiveness in assessing the needs of our clients so to maximise the best possible outcome.

Our Values:

Our Commitment to innovation:

We are a forward thinking and evolving organisation and are committed to investing in the growth and expansion of our business.

We continually look for innovative ways in which we can add value to the level of service that we provide and are proactive in implementing changes that will increase efficiency for our clients.

We have invested heavily in technology and continually upgrade our software, workflows and precedents which allow us to process matters in a timely and cost effective way.

Our Commitment to Client relationships and excellence in client care:

The forefront of our focus is providing our clients with an excellence in client care and service. We achieve this by:

• The firms internal policies and procedures;
• A dedicated client care department that continually communicate with our client’s, facilitate feedback on ways in which we can improve the delivery and quality of our services;
• Allocating all clients a single dedicated Lawyer as a point of contact;
• Allocating all clients a dedicated support person who works closely with the Lawyer as an alternate point of contact.
• Keeping client’s informed at all stages of their matter;
• Our dedication to fighting for our clients right and our ability to obtain the best possible outcome;
• Our commitment to only recruit and retain experienced and qualified professionals who share our ambition, dedication and passion to deliver.
• Our commitment to only recruit and retain skilled administrative support staff who are selected based on their “can do” attitude and their desire to achieve at a high level by working as part of the team focused on delivering exceptional client service.

Our Commitment to Our People reaching their full potential:

Baldwin Cartwright holds a special interest in ensuring our team not only meet our business objectives but that they also reach their full potential both professionally and personally.

We provide a mentoring, nurturing and supportive workplace and invest in the training of our team so as to keep abreast of developments in the law are to ensure their personal growth and development.

We motivate and encourage our team to undertake further studies by way of ongoing professional development. At present we have staff undertaking studies in Business, Administrative Leadership, Science, undergraduate external studies in law; post graduate external studies in Masters of Law. 

We are equally dedicated to providing opportunities of work experience and employment opportunities to young people who have aspirations of a career in law or business. We believe in creating opportunities and making dreams come true. We facilitate this by liaising with local schools and offering opportunities of work experience and traineeships as positions become available.

Above all we promote work/life balance.